Legal

Terms of Use.

Effective {{EFFECTIVE_DATE}} · {{COMPANY_LEGAL_NAME}}

These Terms of Use (the “Terms”) are a contract between you and {{COMPANY_LEGAL_NAME}} (“{{COMPANY_SHORT_NAME}},” “we,” or “us”) governing your use of the software available at peptideclients.com, app.peptideclients.com, docs.peptideclients.com, and any related services (the “Service”).

By creating an account or using the Service, you agree to these Terms. If you’re agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. The agreement

These Terms, together with our Privacy Policy and (if applicable) Data Processing Addendum, constitute the entire agreement between you and us regarding the Service.

2. Your account

  • You must provide accurate information when you sign up and keep it current.
  • You’re responsible for everything that happens under your account. Keep your password and any other credentials secure. Notify us promptly at {{SECURITY_EMAIL}} if you suspect unauthorized access.
  • You must be at least 18 years old to use the Service.
  • One person or legal entity per account, unless you’ve set up multi-user access through the Service’s membership features.

3. Access & license

Subject to these Terms and any applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the term of your subscription.

We retain all right, title, and interest in and to the Service, including all underlying software, infrastructure, design, and intellectual property. Nothing in these Terms transfers ownership of the Service to you.

4. Acceptable use

You agree not to (and not to allow anyone else to):

  • Reverse engineer, decompile, or attempt to extract the source code of the Service (except where applicable law expressly permits this).
  • Use the Service to send spam, phishing, or other unsolicited communications.
  • Attempt to interfere with the Service’s integrity or security, including probing for vulnerabilities outside the scope of our responsible-disclosure policy (see Security).
  • Use the Service to violate any applicable law, regulation, or third-party right.
  • Use the Service to process data subject to specialized regulatory schemes (HIPAA, PCI-DSS as a cardholder data environment, FedRAMP, etc.) unless we have a separate agreement covering that use.
  • Resell or sublicense the Service to third parties, or use it to operate a substantially similar competing service.

5. Your data

You retain all rights in the data you put into the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely as needed to provide the Service to you, comply with the law, and operate the Service.

We don’t use Customer Data to train machine-learning models, sell to third parties, or surface in features for other customers. Tenant isolation is enforced at the database level (row-level security policies). See the Security overview.

You’re responsible for the legal basis on which you process personal information through the Service. If you process personal data of EU/UK residents, our Data Processing Addendum applies and forms part of these Terms.

6. Fees & trials

  • Trials. If we offer a free trial, the trial period begins when you create your account and continues for the duration we specify. At the end of the trial, your account converts to a paid subscription unless you cancel.
  • Fees. Subscription fees are stated on the Service. Unless otherwise noted, fees are billed in advance and are non-refundable.
  • Taxes. Fees are exclusive of taxes; you’re responsible for any sales, use, VAT, or similar taxes.
  • Late payment. Overdue amounts may incur interest at the lower of 1.5% per month or the maximum allowed by law, and we may suspend the Service after reasonable notice.
  • Price changes. We’ll give you at least 30 days notice of any price increase that would apply to your account.

7. Suspension & termination

  • You can cancel at any time from inside the Service. Cancellation takes effect at the end of your current billing period; we don’t refund partial periods unless required by law.
  • We may suspend or terminate your account for material breach of these Terms, abuse of the Service, non-payment after notice, or to comply with the law.
  • On termination, you can export your Customer Data for 30 days. After 30 days, we delete it, subject to the retention rules in the Privacy Policy.

8. Confidentiality

Each party will protect the other’s Confidential Information using at least the degree of care it uses to protect its own confidential information of like importance, and in no case less than reasonable care. Confidential Information doesn’t include information that is publicly known, independently developed, or rightfully received from a third party.

9. Warranties & disclaimers

We’ll provide the Service with commercially reasonable skill and care.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID OR OWED TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR US$100, WHICHEVER IS GREATER.

The limitations in this Section apply even if a remedy fails of its essential purpose. They don’t apply to: (a) breach of confidentiality obligations; (b) a party’s indemnification obligations; (c) amounts owed under Section 6; or (d) liability that cannot be limited under applicable law.

11. Indemnification

You will defend, indemnify, and hold us harmless from third-party claims arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data, or (c) your violation of a third party’s rights.

We will defend, indemnify, and hold you harmless from third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes the third party’s intellectual property rights. If such a claim is made or in our reasonable judgment is likely to be made, we may, at our option and expense: (i) procure the right for you to continue using the Service, (ii) modify or replace it to be non-infringing, or (iii) terminate the affected portion and refund any pre-paid, unused fees.

Indemnified party will promptly notify the indemnifying party of any claim, give the indemnifying party sole control of the defense and settlement (provided no settlement requires indemnified party to admit fault or pay money), and reasonably cooperate.

12. Disputes & governing law

These Terms are governed by the laws of the State of {{GOVERNING_LAW_STATE}}, without regard to its conflict-of-laws rules. The federal and state courts located in {{GOVERNING_LAW_STATE}} have exclusive jurisdiction over any disputes arising under these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.

You and {{COMPANY_SHORT_NAME}} each waive any right to a jury trial.

13. Miscellaneous

  • Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • Assignment. You may not assign these Terms without our written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets. We may assign these Terms to a successor or affiliate.
  • Notices. We may notify you by email to the address on your account. You may notify us at {{LEGAL_EMAIL}}.
  • Severability. If any provision is held unenforceable, the rest of the Terms remain in effect.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Changes. We may update these Terms; we’ll post the new version here with an effective date at least 14 days in advance for material changes. Continued use after the effective date constitutes acceptance.

14. Contact

{{COMPANY_LEGAL_NAME}}
{{BUSINESS_ADDRESS_LINE1}}
{{BUSINESS_ADDRESS_LINE2}}
{{BUSINESS_CITY}}, {{BUSINESS_STATE}} {{BUSINESS_POSTAL_CODE}}
{{BUSINESS_COUNTRY}}

Legal questions: {{LEGAL_EMAIL}}